Moorcrofts Means Business
Welcome to 'Moorcrofts Means Business' podcast, where our speakers will be discussing legal topics to help you run your business as efficiently as possible. Topics will range from buying and selling a company in the UK or abroad, legal technology matters from open source licences through to software and hardware contracts and IP protection, leasing a commercial property and the very thorny and ever evolving landscape of employment law and contractual services. All our podcasts are for general information and are not to be taken as bespoke legal advice.
Moorcrofts Means Business
How to Truly Delight Clients
This episode of the Moorcrofts Means Business podcast sees our Employment Partner, Matt Jenkin, talk with James Nathan, an international keynote speaker on customer service and experience on how to truly delight clients.
Matt and James discuss all things client service, including:
- What does great client service look like
- What is the ROI of great client service
- The impact of the Coronavirus pandemic on the approach to client service
- Satisfactory service v jaw droppingly awesome
- What can Disney teach us about client service; and
- 3 tips for organisations that want to take client service seriously.
Further details on James' client service training can be found on his website: www.jamesnathan.com. https://www.jamesnathan.com/
https://www.jamesnathan.com/