How to Truly Delight Clients
October 29, 2020
This episode of the Moorcrofts Means Business podcast sees our Employment Partner, Matt Jenkin, talk with James Nathan, an international keynote speaker on customer service and experience on how to truly delight clients.
Matt and James discuss all things client service, including:
- What does great client service look like
- What is the ROI of great client service
- The impact of the Coronavirus pandemic on the approach to client service
- Satisfactory service v jaw droppingly awesome
- What can Disney teach us about client service; and
- 3 tips for organisations that want to take client service seriously.
Further details on James' client service training can be found on his website: www.jamesnathan.com. https://www.jamesnathan.com/